Refund policy

What you are buying

Coins are a digital product. They are credited to your account as soon as the payment is confirmed and can only be spent inside NandaGuessr. They cannot be exchanged back into money.

Payments go through our crypto payment processor. A blockchain transfer cannot be cancelled, so refunds are made by hand, as a separate transfer back to the same wallet.

Right of withdrawal

If you buy from the EU, the EEA or the UK, you have 14 days to withdraw from a digital purchase. By pressing the payment button you ask for the coins to be delivered immediately and agree that the right of withdrawal ends once they are credited — that is how the law works for digital goods.

If the law where you live gives you a longer period or better terms, that law applies, not this page.

When we refund

These cases are refunded by default.

• The coins never arrived and we could not fix it.
• You were charged twice for one order.
• Someone paid with your card without your knowledge — write to us and we will look into it.
• The pack was not what the purchase page described.

When we do not

No refund here, and it is fairer to say so up front.

• The coins have already been spent, fully or in part.
• You simply changed your mind after the coins were credited.
• The account was banned for breaking the rules.
• More than 14 days have passed and your local law does not give you longer.

How to ask for a refund

Write to hello@nandaguessr.com from the email your account uses. Include the order id (it is shown on the payment page), the transaction hash and what went wrong.

We answer within 3 business days. If the refund is approved, we send the same coin back to the wallet the payment came from, usually within 5 business days. The network fee for that transfer is deducted and the rate is taken at the time of the refund. The coins from that order are removed from the account; if they were already spent, the refund may be partial.

Disputed charges

A crypto transfer cannot be reversed by a bank, so the only way is to write to us. If a transfer went to the wrong place, got stuck or the amount is off, send the order id and the transaction hash and we will sort it out by hand.

Contact

Anything about payments — hello@nandaguessr.com.